It’s been more than forty years since D & D Septic came into existence, and it has grown from strength to strength in the pumping business. Today, it has become a reputed pumping service provider in the area.
The operation took root in the late 1970s when the late Danny Rand and his wife Angie Wright bought the company. Since the beginning, the family has worked hard to bring the business to its current position. Though the beloved founder has long gone, the company runs smoothly under the new owner Chad Williams, Angie’s son, his wife, and his team.
So, what makes this company resilient, successful, and popular? The answer lies in a few aspects; hard work, qualified personnel, the best equipment, excellent customer care, and family bond combined in one big unit.
No Slack
Chad Williams, the owner, recalls that his mother and stepfather worked tirelessly to establish and run the operation smoothly right from the beginning. They instilled their work ethics in him and everyone who worked in the business, and he has carried that to this day.
Everyone works extremely hard to ensure that they provide the best service to their clients. Each person has an assigned responsibility, and they all try to offer their best. It’s because of this reason that the company is in such a good position today.
Best and Latest Equipment
The company aims to arrive at a work location on time and complete the job without glitches. Hence, they make it a point to use only those vacuum trucks and other machines that run perfectly.
At present, the operation runs on three vacuum trucks, all from Imperial Industries, with international chassis from 2018, 2019, and 2020. All the trucks have 4000-gallon aluminum tanks and National Vacuum Equipment 4307 blower. The business also owns a Pik Rite 2013 Peterbilt 382 chassis backup truck. It has 4000-gallon aluminum with a Masport 400 pump.
The company now replaces the trucks every five years since it costs a lot in repairs. Besides, new vehicles look more appealing, so they are better for attracting more clients.
The operation installs about 50 septic systems per year. The company has several pieces of equipment, including a 2018 Link-Belt excavator, a 2015 Kubota mini-excavator, and a 2017 Ford transit service van, among others.
When it’s about cleaning, the company often installs new lines because usually, the problem doesn’t go away after cleaning. So, new installations mean homeowners don’t have to worry about it for at least a few years.
Customer Care In The Pumping Business
No matter whatever time of day it is, the owner and his team are ever ready to help their esteemed clients. First, they try to solve the issue via phone, but if it’s impossible, they sort out the problem.
Pumping Business Bonds
Right from the beginning, the owners have tried to keep the atmosphere in the business family-like. It’s often not difficult to do that in small family-run operations, but it’s been easier at D & D Septic
Chad Williams and his family also makes sure that all the employees are happy and feel at home. So, they go to extra lengths to show that they are appreciated.
Whether it being bonuses, food, or fishing trips.. they intend to make their employees know they care.
Bright Future
With the company buying new equipment and planning to expand, only good things will come to pass. With that and their determination to provide the best service to their customers, there is no reason why the business won’t do even better in the future.
